Effective Date: October 5, 2026
These Terms of Service are issued by CREATECH S.à r.l., a registered Luxembourg company with its principal office located at 44, rue de l’Ermitage, L-8833 Wolwelange, Luxembourg, contact email: [email protected], contact phone: +352 2661 5023, operating the official outdoor gear e-commerce platform hosted at www.createchoutdoor.com. By accessing, browsing, registering an account, placing an order, or using any features of our platform, you confirm that you have read, understood, and agreed to be bound by every provision outlined in these Terms of Service, in full compliance with applicable Luxembourg commercial law, EU Consumer Rights Directive 2011/83/EU, GDPR Regulation (EU) 2016/679, and all other relevant regional and international regulations governing digital e-commerce services. If you do not agree to any part of these terms, you must cease all use of the www.createchoutdoor.com platform immediately.
1. Service Overview and Platform Identity
CREATECH S.à r.l. is a specialist retailer of curated lightweight outdoor small gear, with a mission that aligns with the statement on our official platform: small well-made gear turns every hike into pure joy. We are not just a store that sells mass-produced outdoor accessories — we are a community of fellow nature lovers who believe every small detail makes your adventure smoother and kinder to the planet. Every product listed on www.createchoutdoor.com including our full line of carabiners, collapsible buckets, foldable cups, hanging buckles and other outdoor essentials goes through real, rigorous field tests in actual hiking, camping and backcountry conditions before we add it to our catalog, so every customer can trust the quality of the gear when the trail gets tricky.
All services we provide on the platform are intended for personal, non-commercial use by individual outdoor enthusiasts. We do not permit any third-party resellers, drop-shippers or commercial bulk purchasers to scrape, replicate or use our platform content or product listings for unrelated commercial operations, without first obtaining explicit written permission from CREATECH S.à r.l.
2. User Account Registration and Eligibility
To access advanced platform features including one-click checkout, saved order history, personalised product recommendations, and exclusive new arrival alerts for outdoor gear, you may register for a free user account on www.createchoutdoor.com. When creating your account, you agree to provide accurate, complete and up-to-date personal information, including your full legal name, valid email address, and active contact phone number. You are fully responsible for maintaining the confidentiality of your account password, and all activities that take place under your registered account. You must notify our support team immediately at [email protected] if you detect any unauthorised access to your account, or any security breach that may compromise your account credentials.
You confirm that you are at least 18 years of age, or you are a minor aged 16 or above who holds the full legal capacity to enter into a binding purchase contract under your local applicable law. Users under the age of 16 are not permitted to register an account on our platform, or place any orders on www.createchoutdoor.com, without the explicit written consent and supervision of a parent or legal guardian. If we detect that a user under 16 has created an account without valid parental consent, we reserve the right to permanently suspend and delete that account immediately, with no prior notification required.
You are prohibited from using any false identity, fake email address, or stolen personal information to register an account on our platform. You may not use another person’s account without their explicit written permission. If our team identifies any fraudulent account activity, we reserve the right to restrict access, suspend or permanently terminate the relevant account immediately.
3. Product Information, Pricing and Listing Accuracy
Every product listed on www.createchoutdoor.com includes clear, high-resolution product photos, detailed functional descriptions, and accurate pricing information displayed in Euros, which is the default settlement currency for all transactions on our platform. We take all reasonable measures to ensure that all product specifications, weight, material descriptions, and functional features described on product pages are fully accurate, and match the actual physical outdoor gear we ship to customers. However, minor visual differences in product colour or finish may appear due to different screen display settings on user devices, and these small variations do not qualify as a product defect or misrepresentation.
All prices listed on our platform are inclusive of applicable Luxembourg value-added tax (VAT) for orders shipped within the European Economic Area. For international orders shipped to destinations outside the EEA, displayed product prices do not include local import duties, customs processing fees or local sales taxes that may be charged by the destination country’s customs authority, and all such additional charges are the sole financial responsibility of the customer, as clearly stated in our published Shipping Policy.
We reserve the right to adjust product pricing, run limited-time promotional activities, and update product catalogues at any time, without prior notification to users. The price applied to your order will be the exact price that is displayed on the platform at the exact moment you complete your order payment. In the very rare instance that a product is listed at an obviously incorrect abnormally low price due to a technical system error, we reserve the right to cancel your order before shipment, fully refund the full payment amount you submitted, and notify you of the pricing error via email at the earliest possible opportunity. We will never process your order at a clearly misprinted erroneous price that is far below our actual product cost.
4. Order Placement, Payment and Contract Formation
When you click the final “confirm order” button at the end of our checkout process, and your payment is successfully authorised and confirmed by our certified PCI-DSS compliant payment service provider, a binding sales contract is immediately formed between you as the customer and CREATECH S.à r.l. as the product seller. At this point, we will send you an official order confirmation email to the registered email address linked to your order, to acknowledge that we have received and accepted your purchase request.
All payment methods supported on www.createchoutdoor.com are fully secure and encrypted, including major credit cards, debit cards, verified digital wallet services, and other EU-compliant online payment options. You confirm that you are the legal authorised holder of the payment method you use to complete the order payment, and you have full legal authority to use that payment method for the transaction. We reserve the right to suspend any order that shows signs of potential payment fraud, unauthorised card use, or suspicious transaction behaviour, until we complete necessary identity verification steps with the customer. We will never share your sensitive payment details with any unrelated third parties, in full compliance with our published Privacy Policy.
After your order is confirmed, it will enter our standard 1 to 3 business day processing queue as outlined in our Shipping Policy. You may modify or cancel your unshipped order at any time before we dispatch the parcel from our Wolwelange warehouse, by sending a modification or cancellation request to [email protected]. Once your order is marked as dispatched and a tracking number is generated, no order cancellation is permitted, and you will need to follow the standard return process outlined in our Refund and Returns Policy to return the products you no longer wish to keep.
5. User Conduct and Prohibited Activities
When accessing and using the www.createchoutdoor.com platform, you agree that you will not engage in any of the following prohibited activities:
- Copy, reproduce, distribute, publicly display, or modify any of the platform’s original content including product photos, user review texts, brand logos, and design layouts without our explicit written permission. All intellectual property rights across the entire platform are the exclusive property of CREATECH S.à r.l., and no user is granted any license to use our intellectual property for commercial or non-personal purposes without prior approval.
- Use any automated bot, web scraper, crawler, or other automated tool to access, scrape, or extract large volumes of platform data, submit bulk fake orders, or generate excessive traffic that disrupts the normal operation of our website server.
- Post, upload or transmit any malicious software, virus, harmful code, or other digital files that may damage the platform’s system, compromise the security of other users’ devices, or steal personal data from our system.
- Leave false, malicious, defamatory, or misleading product reviews on our platform, or submit fake feedback that harms the reputation of CREATECH S.à r.l., our staff, or our products. We reserve the right to remove any such invalid harmful reviews at any time.
- Use our platform for any illegal purpose that violates applicable local, national, or EU laws, including but not limited to money laundering, fraudulent payment activities, or unauthorised resale of our products in a way that breaches trademark and consumer protection regulations.
If we identify that you have engaged in any of the prohibited activities listed above, we reserve the right to immediately restrict your access to the platform, permanently terminate your user account, and retain all relevant transaction logs to support legal proceedings if necessary, to protect our legitimate business rights and the safety of all other platform users.
6. Return, Exchange and Settlement Rules
All return and exchange related transactions for products purchased on www.createchoutdoor.com are governed strictly by our published Refund and Returns Policy. We explicitly reaffirm in these Terms of Service that no pure returnless monetary refunds are permitted under any circumstances. You are only eligible for settlement via store credit or product exchange after you return the eligible unused product to our designated return address, and our warehouse team verifies that the returned item meets all return eligibility criteria.
You acknowledge and agree that you will not submit abusive, excessive, or fraudulent return requests to our support team, including submitting multiple fake damage reports, claiming you never received a parcel when you actually signed for the delivery, or returning used products that show clear signs of outdoor use to request free exchange. We reserve the right to reject any return request that we reasonably determine to be fraudulent, and suspend the related user account to prevent further abusive activity.
In the rare case that you receive a product that is confirmed to have manufacturing defects, or a parcel that arrives with transit caused damage, our team will provide you with a brand new replacement product or full value store credit, no return required, as outlined in our Refund and Returns Policy. Even under these special circumstances, you will not be entitled to any cash monetary refund, and all compensation will be issued via product replacement or platform store credit.
7. Intellectual Property Rights
All content published on www.createchoutdoor.com, including but not limited to the CREATECH brand logo, all product design originals, website interface design, written product descriptions, customer testimonial content, promotional video materials, and all original text content published on our About Us and other platform pages, are the exclusive intellectual property of CREATECH S.à r.l. All such works are protected by Luxembourg copyright law, EU copyright regulations, and international intellectual property treaty provisions.
You are not permitted to use our registered brand name, trademarks, or any of our original copyrighted content for any commercial use, including creating counterfeit replica product listings, running fake third-party social media accounts pretending to represent CREATECH S.à r.l., or selling counterfeit copies of our outdoor gear products. All infringements of our intellectual property rights will be pursued through all available legal channels, including reporting to relevant market supervision authorities and initiating civil legal proceedings to claim full compensation for all losses caused by the infringement.
If you choose to post a public user review, photo of your purchased gear, or outdoor adventure related content on our platform’s review section, you grant CREATECH S.à r.l. a non-exclusive, royalty-free, worldwide, perpetual license to use, edit, and display that content for non-commercial brand promotion purposes on our official website and authorised social media channels, unless you explicitly notify us in writing that you wish to retract this permission.
8. Limitation of Liability
CREATECH S.à r.l. shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from your use of the www.createchoutdoor.com platform, including but not limited to lost outdoor trip expenses, lost revenue, travel disruptions, or any other non-direct losses that exceed the total actual amount you paid for the specific product related to the claim. Our total aggregate maximum liability for any and all disputes related to platform services or product purchases shall never exceed the total order value you paid for the specific transaction that gives rise to the claim.
We do not guarantee that the operation of the www.createchoutdoor.com website will be completely uninterrupted, 100% error-free at all times. Occasional temporary service downtime may occur for scheduled system maintenance, server upgrades, or unexpected technical faults outside our reasonable control. We will make all reasonable efforts to minimise the duration of any service disruption, and restore full platform functionality as quickly as possible, but we are not liable for any losses caused by temporary platform service unavailability.
All our outdoor gear products are designed for their stated intended uses. You agree that you will always use our products in accordance with the official usage guidance provided in the product packaging, and take all necessary safety precautions during your outdoor activities. CREATECH S.à r.l. will not be held liable for any personal injury or property damage caused by improper use of our products, or use of our products for scenarios that exceed their rated functional limits.
9. Dispute Resolution and Governing Law
These Terms of Service are governed and interpreted in full accordance with the laws of the Grand Duchy of Luxembourg. Any dispute, claim or controversy arising out of or relating to these Terms of Service, your use of the www.createchoutdoor.com platform, or any product purchase transaction completed on our website shall first be resolved through good faith amicable negotiation. If the dispute cannot be resolved through friendly negotiation within 30 calendar days, the dispute shall be submitted to the exclusive jurisdiction of the courts of Luxembourg City, Luxembourg.
As a consumer based in the European Economic Area, you also retain all rights granted to you under applicable local consumer protection laws in your country of residence, which may not be waived by the provisions outlined in these Terms of Service. You are also entitled to submit a dispute to the EU Online Dispute Resolution (ODR) platform for out-of-court settlement, if you are not satisfied with our initial amicable negotiation outcome.
10. Modifications to Terms
We reserve the right to update, modify or revise the provisions of these Terms of Service at any time, to reflect changes in our platform operations, new legal regulatory requirements, or new service feature updates. When we make material changes to these terms, we will prominently post the revised updated version on the footer of our www.createchoutdoor.com website, clearly mark the new effective date, and send a notification email to all registered user accounts. Your continued use of our platform services after the new effective date of the revised terms will be deemed as your full acceptance of all the updated provisions.
11. Contact Information
If you have any questions, concerns, or requests related to any provision of these Terms of Service, please contact our support team via the following official channels:
- Company Name: CREATECH S.à r.l.
- Registered Address: 44, rue de l’Ermitage, L-8833 Wolwelange, Luxembourg
- Contact Email: [email protected]
- Contact Phone: +352 2661 5023