Effective Date: October 5, 2026
This Shipping Policy is issued by CREATECH S.à r.l., located at 44, rue de l’Ermitage, L-8833 Wolwelange, Luxembourg, contact email: [email protected], contact phone: +352 2661 5023, operating the outdoor gear e-commerce platform www.createchoutdoor.com. It applies to all orders of our curated lightweight outdoor small gear, including our full line of carabiners, collapsible buckets, foldable cups and other adventure-ready accessories purchased on our official website, and is designed to deliver transparent, reliable shipping services for every nature lover shopping with us.
1. Order Processing Timeline
All successfully submitted orders on www.createchoutdoor.com will enter our warehouse processing queue within 1 business day after payment confirmation. Our team verifies every order carefully to ensure the correct product specification, size and condition match your purchase request, and all outdoor gear will pass a final quality check before packaging. Standard order processing takes 1 to 3 business days, excluding weekends and official Luxembourg public holidays. You will receive an automatic confirmation email from [email protected] once your order is confirmed, and a separate shipping notification with full tracking details the moment your parcel leaves our Wolwelange warehouse. We will never process or ship your order on non-working days, so orders placed after 17:00 CET on Friday will enter the processing queue starting from the next Monday.
2. Shipping Zones and Corresponding Rates
We offer tiered, customer-friendly shipping services covering all European Economic Area (EEA) regions and selected global destinations:
- Luxury Domestic Shipping (Luxembourg): All orders over 25€ qualify for free standard domestic shipping, with a flat rate of 3.99€ applied for orders under 25€. Parcels are delivered to any address in Luxembourg within 1 to 2 business days after dispatch.
- EEA Regional Shipping: For all other EU and EEA member states, orders over 50€ qualify for free standard shipping, with a flat 7.99€ rate for orders below the threshold. Standard regional shipping takes 3 to 7 business days after dispatch, via our partnered certified logistics providers that specialise in fragile outdoor gear transportation.
- Global Rest of World Shipping: For customers located outside the EEA, we offer tracked international shipping with a flat rate of 14.99€ for all orders, with no free shipping threshold. International delivery typically takes 7 to 15 business days, depending on the customs clearance efficiency of your destination country. Please note that any applicable import duties, local taxes or customs processing fees charged by your local government are the sole responsibility of the customer, and CREATECH S.à r.l. has no control over these additional charges.
If you need expedited shipping for an upcoming outdoor trip, you may contact our support team directly via +352 2661 5023 to get a custom express shipping quote, and we will arrange priority dispatch to get your outdoor gear to you in time for your adventure.
3. Parcel Tracking and Delivery Rules
Once your order is dispatched, you will receive a shipping notification email with a unique public tracking link that you can follow to check the real-time location and delivery status of your parcel at any time. All parcels shipped from our warehouse require a signature confirmation upon delivery. If no one is available at your designated delivery address when the courier arrives, the logistics provider will leave a delivery notice with instructions to reschedule delivery or pick up your parcel at the nearest local pickup point within 7 calendar days. If you fail to collect your parcel within the specified pickup window and the package is returned to our warehouse, you will be responsible for covering the cost of a second re-dispatch shipping fee if you wish to have the order sent again.
If your tracking status shows a successfully completed delivery, but you have not received your parcel, please contact our support team within 7 calendar days of the marked delivery date. Our team will coordinate with the logistics provider immediately to launch an investigation, and we will resend your ordered items at no extra cost to you if the parcel is confirmed lost during last-mile delivery.
4. Shipping Disruptions and Corrections
We take every reasonable measure to ensure your order is shipped on the expected timeline, but occasional delays may happen due to unexpected extreme weather conditions, public health disruptions, or unexpected courier operational issues that are outside of our reasonable control. If your order faces a delay beyond the estimated delivery window, our team will send you a proactive notification via email within 24 hours after we are made aware of the disruption, and provide regular status updates until your parcel is successfully delivered.
If you need to modify your delivery address after submitting your order, you may send your correction request to [email protected] before your order is marked as dispatched. Once the parcel has left our warehouse, we cannot modify the delivery address, and you will need to coordinate directly with the local courier for address adjustment support.
If you have any further questions about our shipping services, our support team is available to assist you via phone at +352 2661 5023, or email at [email protected], from 9:00 to 18:00 CET on all business days.